PRIVACY POLICY

READ THE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING GOODS FROM DİLARA ASTAM

These terms and conditions (“Terms and Conditions”) apply when you order or purchase goods on the Website. The Terms and Conditions may be updated from time to time, and we therefore ask you to accept the Terms and Conditions each time you shop with us.

If you do not agree to these Terms and Conditions, you may not order or purchase goods on the Website.

COOKIES AND PRIVACY POLICY

This privacy statement describes the data collection and use practices for the www.dilaraastam.com website. Your access to this Site indicates your acceptance of the information collection and use practices described in this privacy statement.

Collection of Your Personal Data

Your personal information requested on our site is kept under record for the provision of our services, information, communication, etc. The site may collect some information about your visits, such as the name and internet protocol (IP) address of the internet service provider you use to access the site, the date and time of your access to the site, the pages you access while you are on the site, and the internet address of the website that allows you to connect directly to our site. This information is used to improve the site, analyse trends, and manage the site. As a rule, the transfer of collected personal data to third parties is not made without the consent of our customers. However, it can be transferred in accordance with Article 8/2-a and b of the Law No. 6698 on the Protection of Personal Data.

Use of Your Personal Data

Personal information collected on the site, Law No. 6698 on the Protection of Personal Data, Provided that it is directly related to the establishment or performance of a contract, it is necessary to process personal data belonging to the parties to the contract (5/2-c), It is mandatory for the data controller to fulfil its legal obligation (5/2-ç), Data processing is mandatory for the establishment, use or protection of a right (5/2-e), It is used for the operation of the site and the provision of the services you request or authorise or the fulfilment of the transactions. We may use your personal information, including notifications, to provide information about the products or services you are using.

 We may also send you information about other products and services via SMS or e-mail. For research purposes, we combine data about site visits with anonymised demographic information and may use this information in aggregate form to provide more useful content.

When you sign up for a newsletter or agree to receive promotional emails, www.dilaraastam.com may use customised links or similar technologies to track the emails you click on. Each email contains unsubscribe links that allow you to stop receiving such messages.

May disclose your personal information when required to do so by law or in the good faith belief that such disclosure is necessary to (a) comply with legal requirements or comply with legal process served on it; (b) protect and defend its rights and property; (c) take action in the event of an emergency involving its employees or agents, users of the product, or public safety.

Security of Your Personal Data

We use a wide variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. For example, we store the information you provide on computer servers located in controlled facilities with limited access.

In addition, when we transmit sensitive personal information, such as credit card numbers, over the Internet, we protect it with encryption methods such as the Secure Sockets Layer (SSL) protocol. We also do not store your credit card details in any way on our systems. Credit cards used are encrypted with special crypto methods and transmitted to the relevant bank.

Changes to this Privacy Notice

We can update this privacy statement at any time. Changes made become effective as soon as the Privacy and Security agreement is published on the website. We encourage you to review this privacy statement periodically to familiarise yourself with the methods we use to protect the personal information we collect. Your continued use of the Service constitutes your acceptance of this privacy statement and any updates that may be made.

Safety Notice

Allows information such as access password to be determined by you. If the access password is forgotten, a new password creation link is sent to the e-mail address you provided when registering.

In the sections where confidential information is requested, SSL (Secure Socket Layer) method is used to prevent your information from being accessed by third parties.

Every stage of communication for credit card transactions on our site is secured.

Site-Visitor Communication Security

The communication between the site and the visitor on the order pages of our site is carried out in SSL standard. The communication standard in question is a quality that is used safely even on sites with a large number of transactions.

The presence of this form of communication on the page where credit card information will be provided is indicated by the fact that the wording written in the address bar when the page is accessed is not in the form of http://… but in the form of https://… When you access pages of this nature, there is also a lock sign in the lower right corner of the browser.

Site-Bank Communication Security

The security related to the transfer of credit card information from the site to the bank is realised with the maximum security offered by the bank. In addition to the many components of this security, the CVV2 / CVC2 code is also used on our site as a precaution against shopping with stolen card or card information.

In-site Data Security

In the transactions you will make in a secure environment, no person, institution, and organisation other than you and the bank that allocates the credit card to you can access your information. The credit card transaction page transmits the card information directly to the bank POS system and notifies the customer of the transaction result. Credit card information is not transmitted via e-mail or similar methods. It is not possible to access the credit card information transferred as a result of the online transaction, even by us.

Cookie Policy

When you visit websites, you see warnings such as “Confirm and turn off the Cookie Usage policies”. What are these warnings and approvals for? What are cookies? What are they used for? Which Cookies do we use? We will be informing you about this below.

What is a cookie?

Cookies are small text files sent and saved by the website to your browser to enable the website to remember your visit.

What do we use cookies for?

Cookies are generally used to facilitate, personalise, and improve your website user experience.

For example, if you tick the “remember me” option when you log in to a site, cookies save this information and remember you on your next site visit without the need to log in. At the same time, it can make your next visit easier for you, such as the language selection you will use on that site, Country selection, personal choices you have made.

What are the Types of Cookies?

First and Third-Party Cookies: Our Services may include both first-party and third-party identification cookies.

Persistent Cookies: These cookies remain on the user’s device for the period of time specified in the cookie. They are activated each time the user visits the website that created the cookie in question.

Session Cookies: These cookies allow website operators to link a user’s actions during a browser session. A browser session starts when a user opens the browser window and ends when a user closes the browser window. Session cookies are created temporarily. When you close the browser, all session cookies are deleted.

Social Media: These cookies are set by a number of social media services that we have added to the website to allow you to share our content with your friends and networks, log in to our services, to better reach you with relevant adverts and content from this third party.

Which Cookies Do We Use, Why Do We Use Them?

We have listed below the different types of cookies that we can use on our website http://www.dilaraastam.com.

We use Necessary, Functional, Application and Other Performance, Targeting and Social Media cookies.

Below is information about the variables used. The ones used by the software are valid for each site, while other cookies may differ depending on the site.

If the information we obtain through cookies is in the nature of personal information, the Privacy Policy that complements this Cookie Policy will be applied.

Functional Cookies

psid: Session variable for the site user

 l: Customer logged in / not logged in variable

abh: Logged in / not logged in variable for admin panel

dc2u: Variable required for caching of Site Language, currency fields

Application Cookies

popup: Variable that holds whether the popup banner has been shown before or not

Cookie Message: Variable that holds whether the cookie message has been shown to the customer before

viewStyle: The variable that holds the way in which the products will be displayed on the product listing screen

Other Cookies

__zlcmid: Zopim Live Support Variable

_ga: Analytics device information – for use by applications in the Google Tag Manager system

_gid: For user identification

_gat: Variable used to reduce the Anaytics request rate

__tawkuuid: Tawk Live Support Variable

TawkConnectionTime: Tawk Connection variable

How Can You Change Your Cookie Preferences?

You can choose not to allow cookies; most browsers provide the ability to manage cookies in a way that best suits you. In some browsers, you can manage cookies on a site-by-site basis, giving you more granular control over your privacy. You can disallow cookies from all sites other than those you trust.

You can manage your cookie settings as follows

Whichever browsers you are using, you can access the relevant cookie settings by clicking on the links below.

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop)
• Safari (Mobile)
• Android Browser
• Opera
• Opera Mobile

For other browsers, please refer to the documentation provided by your browser provider.

Order and Delivery

What should I pay attention to when ordering?

First of all, you must make sure that the member form you fill out while becoming a member contains complete and up-to-date information. In case of any problems arising after your order, our customer representatives will contact you using the contact information in your membership information. Your order will be sent to the delivery address you have entered. To avoid any problems during cargo delivery, you must write your address in full detail.

How can I order?

In order to place an order on our website, you must first become a member of our website. After creating your membership, you can add the product to your basket by going to the page of the product you want to buy, choosing the colour and size you like and pressing the “Add to Cart” button. Then, by clicking on “My Basket” on the top right of our page, you can enter your payment information and place your order after the shipping and delivery information that the system will ask you.

International shipping.

DİLARA ASTAM is not responsible for any duties, taxes or other fees that may accrue on international shipments.

Which cargo company will my order be sent with?

Your domestic orders you will place through our site are sent by Yurtiçi Cargo, MNG Cargo or Aras Cargo Your international orders are sent by DHL Cargo company.

I have placed my order, what happens next?

After your order reaches our system without any problems, an e-mail will be sent to your email address that you used while creating your membership to our site, stating the details of your order. Our customer representatives will prepare and ship your products to deliver your order to you as soon as possible without any problems. Your order will be shipped within 4 working days at the latest after we receive it. When your product is delivered to the cargo company, an e-mail will be sent to you again and you will be informed about the package. You can make your payments with Visa, Visa Electron and Mastercard credit cards, and Bank Transfer options.

How can I track the status of my order?

After logging in, you can follow all the orders you have placed on our site from the My Orders section on your account page.

My order has been shipped. How can I check its status?

After logging in to follow up your order you have placed on our site, your orders are listed on your My Account page. By clicking on the shipping link next to your shipped order, you can track the status of your order in the cargo.

What should I pay attention to when collecting the product?

Open and check the packages that you think are damaged during the shipment in front of the cargo officer you receive the delivery. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Please note that you have accepted that the cargo company has fully fulfilled its duty after the product is received.

Forgot My Password?

Click on the “Forgot password” link on the login page and enter the e-mail address you used when registering to the site, an e-mail will be sent to you in a very short time containing the password you provided us with when logging in to the site.

Terms of Use

Your access to this website or your use of any information on this website means that you accept the following conditions.

DİLARA ASTAM is not responsible for any direct or indirect damages that may arise due to breach of contract, tort, or other reasons due to accessing this website, using the site or the information and other data, programmes, etc. on the site. DİLARA ASTAM, as a result of breach of contract, tort, negligence, or other reasons; does not accept any responsibility for disruption of the transaction, error, negligence, interruption.

DİLARA ASTAM reserves the right to change all kinds of services, products, conditions of using the site and the information provided on the site without prior notice, to reorganise the site, to stop the publication. Changes take effect at the time of publication on the site. These changes are deemed to be accepted with the use of the site or access to the site. These conditions are also valid for other linked web pages.

DİLARA ASTAM, because of breach of contract, tort, negligence or other reasons; does not accept any responsibility for disruption of the transaction, error, negligence, interruption, deletion, loss, delay of transaction or communication, computer virus, communication error, theft, destruction or unauthorised entry, modification or use of records.

This website may contain links or references to other websites that are not under the control of DİLARA ASTAM. DİLARA ASTAM is not responsible for the content of these sites or other links they contain.

DİLARA ASTAM is the owner or licensee of the general appearance and design of this website and all information, pictures, DİLARA ASTAM brand and other brands, www.dilaraastam.com domain name, logo, icon, demonstrative, written, electronic, graphic or machine-readable technical data, computer software, applied sales system, business method and business model on the website, including all materials (“Materials”) and all related intellectual and industrial property rights and are under legal protection. No Material on the Website, including code and software, may be modified, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented, or distributed without prior permission and without acknowledgement of source. The whole or part of the website may not be used on another website without authorisation. Actions to the contrary entail legal and criminal liability. DİLARA ASTAM reserves all other rights not expressly stated herein.

DİLARA ASTAM reserves the right to update the content of this legal warning page at any time and recommends its users to visit the legal warning page every time they enter the site.

Return and Exchange Policy

RETURN AND EXCHANGE POLICY

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and user agreement presented to you. Any dissatisfaction, production, and service-related problems you may experience with the products you have purchased will be meticulously evaluated and resolved as soon as possible.

Custom Made / Wedding Dress products cannot be exchanged or refunded.

RETURNS

Since our company has adopted unconditional customer satisfaction, every product you buy is under the guarantee of our company. Our company is obliged to comply with the Consumer Rights Law. It fulfils this obligation.

Open and check the packages that you think are damaged during shipment in front of the company official you received. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Please note that you have accepted that the cargo company has fully fulfilled its duty after the product is received. The return of used, destroyed and any other form of damaged products are not accepted. The customer is obliged to return the product in the condition in which it was delivered to them and to compensate for the loss in the commercial value of the goods due to use.

Cancellation, Return and Exchange Conditions :1

Exchange

The size information of all products put on sale is specified. In this context, the Buyer does not have the right to change in this context in the event that the consumer places their orders considering this information.

The products are produced and shipped according to the size that consumers accept and order on the internet. In this context, the return / exchange of the products sent due to “size incompatibility” is not accepted.

Return and exchange of products whose original packaging has been damaged, used or destroyed is not accepted.

Exchange without invoice is not accepted.

Returns

As soon as you receive the order, open, and check the product in the presence of the cargo company official. Keep a record together with the cargo company official about the products that you think are faulty, defective, worn / damaged. Otherwise, you will not be able to return the product. The cargo company reserves the right to return the worn and damaged products opened and checked by the cargo company official.

There is no return for products that have been modified, customised and/or tailored.

Our company does not cover the shipping costs incurred due to the process.

Returns without invoice are not accepted.

Return transactions are carried out in cargo companies.

Fee Refund Procedure for Refund Request

The products of your order that you want to return will be refunded to your Credit Card within 7 business days from the day of receipt by our company in accordance with the return conditions and the provision code is notified to you by e-mail. With the Provision Code, the reflection of the fee on your statement takes place within the framework of your agreement with the bank. You can contact your bank with your provision code for the fees that are not reflected on your statement.

Taxes and expenses paid at customs (customs duty, value added tax, VAT, and compensatory taxes, etc.) arising from the service delivery purchase belong entirely to the buyer and are not subject to refund. The customer will accept this and make a transaction.

Return Address Information Principles

Return Information: When your return is completed, you will be notified by e-mail. Return Address: It is our company contact address.

For detailed information about product cancellation and return transactions, you can call the Customer Hotline from our contact phones between 09:00 – 18:00 on weekdays.

Support: You can send a message by selecting the relevant department from the contact section or you can get information about your order, express your opinions and suggestions via our contact phone.

Products that are not sent with the invoice cannot be returned. You are kindly requested to send your returns with the invoice.