IT IS A PRE-ORDER DESIGN.

PLEASE ALLOW UP TO 15 DAYS FOR YOUR PREORDER, PLUS ADDITIONAL INTERNATIONAL SHIPPING TIME OF 3-5 DAYS, DEPENDS ON YOUR COUNTRY. RELEVANT IMPORT TAXES AND DUTIES ARE NOT INCLUDED IN THE FINAL PURCHASE PRİCE. KİNDLY REFER TO THE MEASUREMENTS ON OUR SIZING CHART BEFORE PLACING YOUR ORDER. PREORDER/SALE ITEMS CANNOT BE EXCHANGED OR REFUNDED.

DELIVERY

SHIPPING

DOMESTIC SHIPPING (TURKEY)

SHİPMENT COST FOR ALL ORDERS İN TURKEY IS FREE.

IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS.

PLEASE ALLOW ADDITIONAL DAYS IN TRANSİT FOR DELİVERY. IF THERE WILL BE A SIGNIFICANT DELAY İN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAİL OR TELEPHONE.

DİLARA ASTAM IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRIER TO FILE A CLAIM. PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.

INTERNATIONAL SHIPPING (OUTSIDE OF TURKEY)

SHIPMENT COST FOR INTERNATIONAL ORDERS UP TO 3 KGS IS 2.250 TL

PLEASE CHECK YOU SHİPPİNG COST BEFORE YOU PLACE THE ORDER.

DİLARA ASTAM IS NOT RESPONSIBLE FOR ANY CUSTOMS AND TAXES APPLIED TO YOUR ORDER. ALL FEES IMPOSED DURING OR AFTER SHIPPİNG IS THE RESPONSIBILITY OF THE CUSTOMER (TARIFFS, TAXES, ETC.). DİLARA ASTAM IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHİPPİNG. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRİER TO FİLE A CLAİM. PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.

IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS. PLEASE ALLOW ADDITIONAL DAYS IN TRANSIT FOR DELIVERY. IF THERE WILL BE A SIGNIFICANT DELAY İN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

IF YOU ARE SHIPPING AN ITEM OVER 5 KG, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE CAN’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM SO RETURNS ARE NOT ELIGIBLE FOR INTERNATIONAL ORDERS.

ITEMS MUST BE RETURNED WITHIN 7 DAYS FROM DATE OF DELIVERY, UNWORN, UNUSED, AND UNWASHED, WITH ALL TAGS ATTACHED AND THE ORIGINAL PACKAGING INCLUDED.

RETURNS & REFUND POLICY 

RETURN POLICY

PREORDER/SALE ITEMS CANNOT BE EXCHANGED OR REFUNDED.            

FAULTY ITEMS

IF YOU RECEİVE AN İTEM İN A FLAWED OR DEFECTED CONDİTİON, PLEASE CONTACT OUR CUSTOMER SUPPORT AT INFO@DİLARAASTAM.COM

BRIDAL GOWN

IMAGES ARE DRAWINGS AND NOT FINISHED PRODUCTS. IF REQUESTED, IT WILL BE SEWN IN ACCORDANCE WITH THE BODY MEASUREMENTS OF THE PERSON. FABRIC AND LACE MAY VARY. PRE-ORDER/SALE ITEMS CANNOT BE EXCHANGED OR REFUNDED.