PRELIMINARY INFORMATION FORM

THİS PRELİMİNARY INFORMATİON FORM İNCLUDES THE İNFORMATİON THAT İS REQUİRED TO BE GİVEN BY THE SELLER BEFORE THE EXECUTİON OF THE DİSTANT SALES AGREEMENT TO BE CONCLUDED WİTH THE SELLER WHOSE İNFORMATİON İS GİVEN BELOW WİTHİN THE SCOPE OF THE LAW ON THE PROTECTİON OF THE CONSUMER NO 6502 AND THE REGULATİON ON DİSTANT SALES AGREEMENTS. THİS İNFORMATİON İS GİVEN FOR COMMERCİAL PURPOSES, WİTHİN THE FRAMEWORK OF THE PRİNCİPLES OF GOOD FAİTH, İN A WAY TO PROTECT THE MİNORS AND THOSE WHO LACK THE ABİLİTY TO DİSTİNGUİSH OR RESTRİCTED ADULTS. THİS PRELİMİNARY INFORMATİON FORM İS AN ANNEX AND AN İNTEGRAL PART OF THE DİSTANT SALES AGREEMENT TO BE CONCLUDED WİTH THE SELLER WHOSE İNFORMATİON İS GİVEN BELOW.

INFORMATION ON THE SELLER

SELLER’S CORPORATE NAME: DILARA ASTAM

SELLER’S ADDRESS: İLKEV STREET, NO:14/13 06080 – ALTINDAĞ / ANKARA TURKEY  

SELLER MERSİS NO:

SELLER’S E-MAİL: DESTEK@DİLARAASTAM.COM

INFORMATION ON THE BUYER

BUYER’S FULL NAME/TİTLE:

BUYER’S ADDRESS:

BUYER’S PHONE:

BUYER’S E-MAİL:

BASIC QUALIFICATIONS OF THE GOODS OR SERVICES SUBJECT TO THE AGREEMENT

PAYMENT AND DELIVERY DETAILS

TOTAL PRODUCT PRİCE EXCLUDİNG COURİER FEE:

COURİER FEE:

TOTAL PRODUCT PRİCE İNCLUDİNG ALL TAXES AND COURİER FEE:

PAYMENT METHOD:

NUMBER OF İNSTALLMENTS:

RECEİVED CARRYİNG CHARGE:

INTEREST RATE USED İN CARRYİNG CHARGE:

ADDİTİONAL COST TO BE PAİD BY THE BUYER:

DELİVERY ADDRESS:

PERSON TO BE DELİVERED:

THE GOOD/GOODS COVERED UNDER THİS AGREEMENT WİLL BE DELİVERED TO THE BUYER OR THE PERSON/İNSTİTUTİON AT THE ADDRESS DESİGNATED BY THE BUYER WİTHİN A PERİOD OF 30 (THİRTY) DAYS AS OF THE RECEİPT OF THE ORDER BY THE SELLER, FOR EACH GOOD DEPENDİNG ON THE DİSTANCE OF THE BUYER’S DELİVERY ADDRESS, PROVİDED THAT THE DELİVERY TİME WİLL NOT EXCEED THE LEGAL TİME PERİOD OF 30 (THİRTY) DAYS.

THE TOTAL PRODUCT PRİCE STATED ABOVE İS COLLECTED FROM THE BUYER BY DILARA ASTAM

BUYER’S RIGHT OF WITHDRAWAL

THE BUYER MAY EXERCİSE HİS RİGHT OF WİTHDRAWAL WİTHİN 14 (FOURTEEN) DAYS FROM THE DATE OF RECEİPT OF THE GOODS BY THE BUYER OR THE THİRD PARTY DESİGNATED BY THE BUYER İN THE AGREEMENTS REGARDİNG THE DELİVERY OF THE PRODUCTS, AND WİTHİN 14 (FOURTEEN) DAYS FROM THE DATE OF THE AGREEMENT FOR THE SERVİCE PERFORMANCE, WİTHOUT UNDERTAKİNG ANY LEGAL AND CRİMİNAL LİABİLİTY AND

WİTHOUT ANY JUSTİFİCATİON. THE BUYER CAN ALSO USE HİS RİGHT OF WİTHDRAWAL WİTHİN THE PERİOD STARTİNG FROM THE CONCLUSİON OF THE AGREEMENT UNTİL THE DELİVERY OF THE GOODS.

THE BUYER CAN EXERCİSE HİS RİGHT OF WİTHDRAWAL BY FİLLİNG OUT THE WİTHDRAWAL FORM DELİVERED TO HİM/HER WİTH THE ORDER OR BY DELİVERİNG AN EXPRESS STATEMENT STATİNG THE WİTHDRAWAL DECİSİON TO THE SELLER. THE SAİD FORM OR THE EXPRESS WİTHDRAWAL STATEMENT MUST BE DİRECTED TO THE SELLER İN WRİTİNG OR WİTH A PERMANENT DATA PROVİDER BEFORE THE EXPİRY OF THE RİGHT OF WİTHDRAWAL. THE CONTACT İNFORMATİON OF THE SELLER WHERE THE WİTHDRAWAL NOTİFİCATİON CAN BE MADE İS AS FOLLOWS:

ADDRESS: İLKEV STREET, NO:14/13 06080 – ALTINDAĞ / ANKARA TURKEY  

E-MAİL: CUSTOMERCARE@DİLARAASTAM.COM

WİTHİN 14 (FOURTEEN) DAYS FROM THE DATE OF RECEİPT OF THE NOTİFİCATİON İN RESPECT OF BUYER’S EXERCİSE OF İTS RİGHT OF WİTHDRAWAL, THE SELLER SHALL REFUND THE BUYER ALL PAYMENTS MADE BY THE BUYER TO THE SELLER İN RESPECT OF THE RELEVANT GOODS OR SERVİCES, İNCLUDİNG THE DELİVERY COSTS, İF ANY, İN A LUMP İN ACCORDANCE WİTH THE PAYMENT İNSTRUMENT USED DURİNG THE PURCHASE AND WİTHOUT İMPOSİNG ANY COST OR LİABİLİTY TO THE CONSUMER.

IN THE EVENT THAT THE BUYER EXERCİSES HİS RİGHT OF WİTHDRAWAL, THE COURİER COMPANY SPECİFİED BY THE SELLER THAT WİLL TAKE THE DELİVERY OF THE PRODUCT İS *. IN THE EVENT THAT THE RİGHT OF WİTHDRAWAL İS USED, İF THE GOODS ARE RETURNED THROUGH THE COURİER COMPANY SPECİFİED HEREİN, THE BUYER SHALL NOT BE RESPONSİBLE FOR THE COSTS RELATED TO THE RETURN. IN THE EVENT THAT THE BUYER SENDS THE GOODS TO BE RETURNED WİTH A COURİER COMPANY OTHER THAN SELLER’S CONTRACTED COURİER COMPANY SET FORTH HEREUNDER, THE SELLER WİLL NOT BE RESPONSİBLE FOR THE COURİER COSTS FOR THE RETURN AND ANY DAMAGES SUFFERED BY THE GOODS DURİNG THE CARGO PROCESS.

THE BUYER İS REQUİRED TO RETURN THE GOODS TO THE SELLER WİTHİN 10 (TEN) DAYS FROM THE DATE OF THE NOTİFİCATİON İN RESPECT OF HİS/HER EXERCİSE OF THE WİTHDRAWAL RİGHT. ALONG WİTH THE GOODS SUBJECT TO THE RETURN, THE İNVOİCE, BOX, PACKAGE, STANDARD ACCESSORİES, İF ANY, OF THE RESPECTİVE GOOD AND OTHER PRODUCTS GİFTED DUE TO THE PURCHASE OF THE SAİD GOOD MUST BE RETURNED TO THE SELLER İN FULL AND WİTHOUT DAMAGE. THE BUYER MUST USE THE GOODS İN ACCORDANCE WİTH İTS OPERATİON, TECHNİCAL SPECİFİCATİONS AND İNSTRUCTİONS FOR USE WİTHİN THE WİTHDRAWAL PERİOD, OTHERWİSE İT WİLL BE RESPONSİBLE FOR ANY CHANGES AND DETERİORATİONS İN THE PRODUCT.

CIRCUMSTANCES THAT THE RIGHT OF WITHDRAWAL CANNOT BE USED

THE BUYER ACCEPTS, DECLARES AND UNDERTAKES THAT HE İS AWARE OF THE FACT THAT HE/SHE CANNOT USE THE RİGHT OF WİTHDRAWAL İN THE FOLLOWİNG CASES:

1. AGREEMENTS FOR GOODS OR SERVİCES WHOSE PRİCE VARİES DEPENDİNG ON FLUCTUATİONS İN FİNANCİAL MARKETS AND WHİCH ARE NOT UNDER THE CONTROL OF THE SELLER OR SUPPLİER,
2. AGREEMENTS RELATED TO THE PRODUCTS WHİCH İS PREPARED İN ACCORDANCE WİTH THE CONSUMER’S NEEDS OR PERSONAL REQUESTS,
3. AGREEMENTS RELATED TO THE DELİVERY OF GOODS THAT MAY DETERİORATE QUİCKLY OR EXPİRE,
4. AGREEMENTS FOR THE DELİVERY OF PRODUCTS WHOSE PROTECTİVE ELEMENTS SUCH AS PACKAGİNG, TAPE, SEAL, PACKAGE HAVE BEEN OPENED AFTER THE DELİVERY AND THEİR RETURN İS NOT SUİTABLE FOR HEALTH AND HYGİENE,
5. AGREEMENTS FOR GOODS THAT ARE MİXED WİTH OTHER PRODUCTS AFTER DELİVERY AND WHİCH CANNOT BE SEPARATED DUE TO THEİR NATURE,
6. AGREEMENTS RELATED TO BOOKS, DİGİTAL CONTENT AND COMPUTER CONSUMABLES PRESENTED İN TANGİBLE ENVİRONMENT İN CASE PROTECTİVE ELEMENTS SUCH AS PACKAGİNG, TAPE, SEAL, PACKAGE ARE OPENED AFTER DELİVERY OF THE GOODS,
7. AGREEMENTS FOR THE DELİVERY OF PERİODİCAL PUBLİCATİONS SUCH AS NEWSPAPERS AND MAGAZİNES, EXCEPT THOSE PROVİDED UNDER THE SUBSCRİPTİON AGREEMENT,
8. AGREEMENTS RELATED TO ACCOMMODATİON, TRANSPORTATİON OF GOODS, CAR RENTAL, FOOD AND BEVERAGE SUPPLY AND THE EVALUATİON OF LEİSURE TİME FOR ENTERTAİNMENT OR RECREATİON PURPOSES, WHİCH MUST BE CARRİED OUT ON A SPECİFİC DATE OR PERİOD,
9. AGREEMENTS FOR SERVİCES PERFORMED İNSTANTLY İN ELECTRONİC ENVİRONMENT OR FOR İNTANGİBLE PRODUCTS DELİVERED TO CONSUMERS İNSTANTLY,
10. AGREEMENTS FOR SERVİCES WHİCH ARE EXECUTED WİTH THE APPROVAL OF THE CONSUMER BEFORE THE EXPİRATİON OF RİGHT OF WİTHDRAWAL PERİOD.

SELLER’S SOLUTION METHOD FOR COMPLAINTS

THE BUYER MAY CONVEY HİS COMPLAİNTS REGARDİNG THE PURCHASED GOODS AND/OR SERVİCES TO THE SELLER DİRECTLY (USİNG THE CONTACT ADDRESSES SPECİFİED UNDER THE SELLER’S INFORMATİON HEADİNG ABOVE). IF THE COMPLAİNT İS SUBMİTTED, THE SELLER WİLL PROVİDE ALL POSSİBLE SUPPORT TO RESOLVE THE İSSUE.

DISPUTE RESOLUTION

IN CASE OF DİSPUTES RELATED TO THE AGREEMENT, APPLİCATİONS FOR DİSPUTES CAN BE MADE TO THE ARBİTRATİON COMMİTTEE FOR CONSUMER PROBLEMS WHERE THE BUYER PURCHASED THE PRODUCT OR WHERE HİS/HER OFFİCİAL RESİDENCE İS LOCATED WİTHİN THE MONETARY LİMİTS DEFİNED BY THE MİNİSTRY OF CUSTOMS AND TRADE EVERY YEAR, AND TO THE CONSUMER COURTS WİTH RESPECT TO THE DİSPUTES ABOVE THE SAİD VALUE.

OTHER INFORMATİON:

AS LONG AS THERE İS A REASONABLE EXPLANATİON, THE SELLER MAY SUPPLY ANOTHER PRODUCT WİTH EQUAL QUALİTY AND PRİCE İF SELLER NOTİFİES THE BUYER AND OBTAİNS BUYER’S EXPRESS APPROVAL BEFORE THE EXPİRATİON OF İTS CONTRACTUAL OBLİGATİON.

IN CASE THE SELLER FAİLS TO FULFİLL İTS CONTRACTUAL OBLİGATİONS DUE TO THE PRODUCT OR SERVİCE SUBJECT TO THE ORDER BECOMİNG İMPOSSİBLE TO FULFİLL, THE SELLER WİLL İNFORM THE BUYER İN WRİTİNG OR WİTH A PERMANENT DATA STORAGE WİTHİN 3 (THREE) DAYS OF THE DATE OF BECOMİNG AWARE AND THE SELLER WİLL REFUND ALL CHARGED AMOUNT İNCLUDİNG THE DELİVERY COSTS WİTHİN 14 (FOURTEEN) DAYS AS FROM THE NOTİFİCATİON AT THE LATEST.

THE BUYER KNOWS AND ACCEPTS THAT HE/SHE WİLL BE OBLİGED TO PAY FOLLOWİNG HİS APPROVAL FOR THE ORDERED PRODUCT ON THE WEBSİTE WWW.DİLARAASTAM.COM.

FOLLOWİNG THE ESTABLİSHMENT OF AN AGREEMENT BETWEEN THE BUYER AND THE SELLER, A COPY OF THE PRELİMİNARY INFORMATİON FORM AND DİSTANT SALES AGREEMENT WİLL BE SENT TO THE BUYER’S E-MAİL ADDRESS İNDİCATED HEREİN.

BUYER İS RESPONSİBLE FOR THE ACCURACY OF HİS PERSONAL İNFORMATİON AND PAYMENT İNFORMATİON CONTAİNED İN THİS PRELİMİNARY INFORMATİON FORM AND DİSTANT SALES AGREEMENT. IN THE EVENT THAT THİS İNFORMATİON İS İNCOMPLETE OR İNCORRECT, THE BUYER İS OBLİGED TO UPDATE THİS İNFORMATİON FROM HİS ACCOUNT ON THE WEBSİTE WWW.DİLARAASTAM.COM.